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The Australian Vending Association or AVA as its known was established in 1967 and since that time has been representing the interests of the vending industry.

Customer Charter

This company, as a Member of The Australian Vending Association (AVA), is proud to acknowledge that it trades in accordance with the AVA Code of Ethics.

The Customer Charter is the basis for a continuing satisfactory, fair trading relationship with our customers.

Customers can expect to receive value for money, high quality service and products from our vending operation.

We operate our vending machines to inspire and sustain customer confidence.

Our vending machines can be operated conveniently and efficiently by the users and will be checked and restocked in accordance with timetables agreed with our customers.

Our trained staff will ensure that machines in our charge are maintained to the highest standards of safety and hygiene.

Machine faults will be attended to within an agreed time and our spare parts service will cover the reasonable life of the machines we supply.

Sufficient information will be available at the location to direct the attention of users in the event of difficulty.

We will not engage in any form of selling, promotion, operation, advertising or publicity which is likely to bring the vending industry into disrepute.

We actively support all environmental initiatives pertaining to the vending industry.

In the unlikely event that a complaint should arise which cannot be resolved, we agree to accept the decision of the AVA Disputes procedure as set out in the AVA Constitution.